Oracle Customer Experience Cloud

Oracle connects every interaction your customer has with your brand through the Oracle Customer Experience Cloud, making your customers’ experiences simple, consistent, and relevant throughout the customer lifecycle. Oracle Customer Experience Cloud helps you strengthen relationships with your customers with a platform that optimizes relevant engagements, improves service consistency, and ensures repeatable quality for each service engagement.
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http://www.oracle.com/us/solutions/cloud/cloud-applications/cx/index.html